Powerapps whitepaper for service center

Service Centre App Built with
Microsoft Power Apps

Our customised solution for a Machine repairing & leasing company can change the complete working model of the company. 


Under the current working scenario, the company would be facing all sorts of problems including

  • Issues in tracking status of machines,
  • Cumbersome paperwork
  • Diminishing productivity & efficiency to name a few.

This is because most of the processes involved are manual and repetitive, mistakes do happen which reflects directly on diminishing rates of customer satisfaction. With implementation of a customized app on powerapps many problems can be solved. When an app is prepared on powerapps and implemented, along with it comes an array of connectors and powerful tools which can make the job easier.

Solution Offered

With the newly implemented system the procedure is as follows.

  1. The customer service personnel can fill in the complaint details on the app as per the information provided by the customer. A copy of the complaint is emailed to the customer along with the complaint number through Microsoft Outlook automatically once the complaint is registered.
  2. Based on the data filled in, the work is allocated to the technician depending on the type of job and his duty allocation for the day. This can either be automatised or done manually. Checking-in into the job and recording the job of workers in the company can be controlled independently using our Human resources app wherein the workers handling a job or workers who are idle can be identified.
  3. In case, a machine is given as replacement to the customer till the completion of repair work, the data can be recorded in the app.
  4. On the shop floor, once the repair work is allocated to a maintenance person he might need materials for repair work for which material request needs to be raised. The linking factor for raising MR would be the complaint number The inventory management of the company including material requisition, approval, issue of PO and goods receipt can be done through our Inventory management app which can be integrated to this application.
  5. At each stage of repair of the machine, the status can be updated on the app and the update is emailed to the customer through Microsoft Outlook automatically. Finally after the repair work the testing team can check the machine and once approved, can mark the status as ‘ready for collection’.

The logic being conveyed, the microsoft tools involved are plenty. The advantage as we have already conveyed are the innumerable connectors and tools available for us. All these tools are individually powerful and better together. Contact us for deeper levels of customization. 

A key feature of Powerapps is its ability to interact with Office 365 workloads and tap into the data into services such as Microsoft Outlook, tasks and calendar. The data is stored in sharepoint, real time analysis is done using power bi, appointment is recorded on calendar, automated status messages are sent through Microsoft outlook. Many clients of ours are not tech savvy companies, we help them handle their core service and we handle the data flow. In this case, our client would be able to handle the core service of maintenance and leasing when we automate the remaining processes which don’t need human intervention.

Let’s work towards building a future-ready enterprise


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