Service Centre App Built with
Microsoft Power Apps

With the newly implemented system the procedure is as follows.

1. The customer service personnel can fill in the complaint details on the app as per the information provided by the customer. A copy of the complaint is emailed to the customer along with the complaint number through Microsoft Outlook automatically once the complaint is registered.
2. Based on the data filled in, the work is allocated to the technician depending on the type of job and his duty allocation for the day. This can either be automatised or done manually. Checking-in into the job and recording the job of workers in the company can be controlled independently using our Human resources app wherein the workers handling a job or workers who are idle can be identified.
3. In case, a machine is given as replacement to the customer till the completion of repair work, the data can be recorded in the app.
4. On the shop floor, once the repair work is allocated to a maintenance person he might need materials for repair work for which material request needs to be raised. The linking factor for raising MR would be the complaint number The inventory management of the company including material requisition, approval, issue of PO and goods receipt can be done through our Inventory management app which can be integrated to this application.
5. At each stage of repair of the machine, the status can be updated on the app and the update is emailed to the customer through Microsoft Outlook automatically. Finally after the repair work the testing team can check the machine and once approved, can mark the status as ‘ready for collection’.